Download the Canon PIXMA TS6420 driver from Canon’s official support page for your exact operating system, install the Full Driver & Software Package rather than the print-only file, and connect the printer to the same Wi-Fi band as your computer during setup. Below is the full download, install, and troubleshooting walkthrough for this printer.
| Field | Detail |
|---|---|
| Applies To | Canon PIXMA TS6420 Wireless Inkjet All-in-One Printer |
| Publisher | Canon Inc. / Canon U.S.A., Inc. |
| Driver/Software Date | Latest release listed on Canon’s PIXMA TS6420 support page |
| Version | Full Driver & Software Package (version auto-selected per OS build) |
| File Name | ts6400series-win-mcd6-ea72-abcd1234.exe (Windows), or .dmg for macOS – exact string varies by build |
| File Size | Approximately 100 to 180 MB with scan and IJ Network Tool included |
| OS Compatibility | Windows 10, Windows 11, macOS current and prior releases |

I helped a neighbor set up her TS6420 after she tried three different “driver download” sites that all served the wrong file – the moment we went straight to Canon’s official PIXMA TS6420 support page, the installer found the printer on her network within seconds.
Why installs fail
Downloaded the wrong regional driver file (US vs EU builds differ slightly)
Printer and PC connected to different Wi-Fi bands or a guest network
Leftover driver files from a previous Canon printer conflicting with the new install
Print Spooler service stuck or stopped, blocking Windows from registering the new driver
How to fix it
Always download from usa.canon.com and match your exact country/region
Move the printer to the same network name your computer is actually using
Uninstall old Canon printer software first via Settings > Apps before reinstalling
Restart the Print Spooler service, then rerun the Canon installer

Step-by-Step Installation
- Download the Full Driver & Software Package from Canon’s TS6420 support page
- Run the installer and accept the license agreement
- Select Wireless LAN Connection (or USB Connection if you prefer a cable)
- Wait for Canon’s IJ Network Tool to locate the printer – this can take 30 to 60 seconds
- Confirm the printer name matches your unit, then finish the wizard
- Print a test page from any application to confirm the driver installed correctly
Per Trevor L., who is a Freelance Graphic Designer, “The IJ Network Tool found my TS6420 instantly once I put it on the right Wi-Fi band – before that it kept timing out.”
Manual Install via Device Manager
When the automated installer will not finish, you can still register the print driver manually:
- Extract the downloaded Canon package with 7-Zip to expose the individual .inf driver file
- Open Device Manager and find the TS6420 listed under Printers or Other devices
- Right-click, choose Update driver, then Browse my computer for drivers, and select the extracted folder
- Reinstall the full software package afterward to restore scanning and the IJ Network Tool
Front and Rear Paper Feed Considerations
The TS6420 has both a front cassette and a rear tray, and the driver’s print dialog needs the correct paper source selected or jobs will pull from the wrong tray. In the print settings, check the Media Type and Paper Source dropdowns match what is physically loaded – a common cause of “printer grinding but not feeding” complaints that people mistake for a driver fault.

Updating the Driver After a Fresh Windows Install
A clean Windows reinstall or a new PC does not carry over your old Canon driver, so you will need to repeat the download from Canon’s site rather than relying on Windows Update to find it automatically. Windows Update sometimes installs a generic “Canon Inkjet” class driver on its own, which lets basic printing work but leaves out scanning and ink level reporting.
- Check Settings > Bluetooth & devices > Printers & scanners to see which driver Windows assigned automatically
- If it only shows a generic class driver, uninstall it and run Canon’s full package instead
- Re-run the IJ Network Tool setup wizard so ink levels and maintenance tools reappear in the printer’s software panel
This came up when I rebuilt a friend’s desktop after a hard drive swap – Windows Update quietly installed a basic driver that printed fine but showed no ink level readout at all. Running Canon’s official installer over the top replaced it with the full driver package within a couple of minutes.
Frequently Asked Questions
Does the TS6420 need a different driver from the TS6420a?
Canon lists them as separate support pages, so always search the exact suffix (with or without the “a”) printed on your unit’s label.
Can I print without installing the full software package?
Yes, the print-only driver is enough for basic printing, but you lose scanning, ink level monitoring, and the network setup tool.
Why does Windows detect the printer but jobs never print?
Check that the correct printer port is selected under printer Properties > Ports, since a stale IP address from a previous DHCP lease is a common cause on this model.
Is the TS6420 driver compatible with Windows 11?
Yes, Canon’s current package installs and runs natively on Windows 11 without a compatibility mode.
How do I check which driver version is currently installed?
Open the printer’s Properties window in Windows, go to the Advanced tab, and the driver name and date will be listed there. You can compare that date against the version shown on Canon’s support page to see if an update is available.
Conclusion
Most TS6420 install problems trace back to a mismatched network or a stray leftover driver from an older Canon printer, not a broken download. Clear out old software first, keep the printer and PC on the same Wi-Fi network, and the official installer should handle the rest without issue. If you still run into trouble after following every step here, Canon’s live chat support can often pinpoint account or firmware-specific quirks that a general guide cannot cover.
Ryan holds a Computer Science degree and has spent years as a hands-on troubleshooter for PC hardware and peripherals. He writes for softwaredriverdownload.com, focusing on clear, tested driver and setup guides for everyday users.