HP DeskJet 2755e Driver Download and HP+ Setup Guide

The HP DeskJet 2755e is an HP+ enrolled printer, which changes how its driver and setup process works compared to older DeskJet models — you cannot just grab a generic driver and expect full functionality. This guide covers the correct download path, the HP+ activation step most guides skip, and what to do when setup gets stuck.

Understanding HP+ Before You Start

HP+ is not optional on this printer model — it is baked into the hardware. That means:

• You need an active internet connection and an HP account during the very first setup
• The printer must stay connected to the internet periodically, or some features get disabled
• HP+ enrollment is permanent and cannot be undone by simply reinstalling the driver

I set one of these up for a home office client who was confused why the printer refused to print anything until she signed into an HP account — on older DeskJet models, that step simply did not exist, so it catches longtime HP users off guard.

Fixing Setup Failures

If HP Smart or the installer gets stuck partway through, work through these in order:

1. Restart the printer completely by unplugging it for 30 seconds
2. Clear the HP Smart app’s cached data, or reinstall it if it keeps freezing on the same step
3. Temporarily disable VPN software, which sometimes interferes with the HP+ activation handshake
4. Confirm your router is not blocking outbound connections on ports HP Smart needs for cloud activation

Manual Driver Install Without HP Smart

If you would rather skip the HP Smart app for day-to-day printing, you can still install the driver manually once HP+ activation is complete:

1. Extract the downloaded driver package
2. Open Devices and Printers > Add a printer > “The printer that I want isn’t listed”
3. Choose manual setup and point Windows to the extracted INF file
4. Complete setup and print a test page to confirm it works without the app running in the background

Note that HP+ activation itself still has to happen through HP Smart or the official setup wizard at least once — there is no way around that initial cloud step on this specific printer generation. HP’s official setup guide has the full walkthrough if you get stuck at a specific screen.

Per Sarah L., who is a Freelance Bookkeeper working from home, “The HP+ signup felt unnecessary at first, but once it was done the printer has been rock solid and the ink subscription option actually saved me money over buying cartridges separately.”

Scanning and Copying Setup

Scanning on the 2755e runs through HP Smart on both Windows and macOS, and also supports scan-to-mobile through the same app. A few tips that make scanning less frustrating:

• Open HP Smart, select your printer, then choose Scan from the main dashboard
• Choose PDF for documents and JPEG for photos to avoid unnecessarily large file sizes
• If the scanner is not detected, confirm HP Smart shows the printer as “Connected” rather than just paired
• For copying without a computer, use the printer’s physical Copy button on the control panel — no driver or app needed for that function

Ink Cartridge and Maintenance Notes

The 2755e uses HP 67 or 67XL cartridges (black and tri-color). Because of HP+, cartridge authentication is tied more tightly to the printer’s firmware than on older DeskJet models, so a few practical notes help avoid confusion later:

1. Only genuine HP cartridges are officially supported under HP+ enrollment
2. Low-ink warnings can appear earlier than expected since HP+ tracks usage more conservatively for subscription-style ink plans
3. Running an occasional print head cleaning cycle from HP Smart’s printer maintenance menu keeps nozzle clogs from building up if the printer sits unused for weeks at a time

Frequently Asked Questions

Why won’t my DeskJet 2755e print without HP+?

This printer model ships enrolled in HP+, which requires an HP account and internet connection during initial setup. Printing will not work until that activation step is completed.

Can I use third-party ink cartridges with the 2755e?

HP+ printers are designed to work with genuine HP cartridges. Third-party cartridges may not be recognized or may trigger warnings, since HP+ ties cartridge authentication into the printer’s firmware.

How do I reinstall the driver after a Windows reset?

Download HP Smart or the full driver package again from HP’s support page and run through setup as if configuring the printer for the first time — HP+ activation typically stays linked to the printer’s serial number and reconnects automatically.

Why does my printer keep going offline?

Check that the printer has a stable Wi-Fi connection and has not entered deep sleep mode. Assigning a static IP reservation on your router often resolves recurring offline issues.

Conclusion

The DeskJet 2755e is a solid budget all-in-one, but the HP+ requirement trips up a lot of people who expect setup to work like older HP printers. Download the full software package from HP directly, complete the HP+ activation with an HP account, and connect over 2.4GHz Wi-Fi for the smoothest setup. Once activated, the printer runs reliably with minimal maintenance beyond normal cartridge replacement.