The HP OfficeJet Pro 9015e needs the HP Smart app and its full driver package installed from HP’s official support site to complete setup, since this model is tied to HP’s HP+ ecosystem and will not fully activate printing until the HP Smart app finishes the initial account and Instant Ink setup.
| Field | Detail |
|---|---|
| Applies To | HP OfficeJet Pro 9015e wireless all-in-one printer |
| Publisher | HP Inc. |
| Driver/Software Date | Current maintenance release for supported Windows versions |
| Version | HP Smart app and full driver package (varies by OS build) |
| File Size | Approximately 100–180 MB combined |
| Requirements | Windows 10 or Windows 11, dual-band Wi-Fi, HP account for HP+ setup |
Downloading and Setting Up the Driver
Go to the HP support page for the OfficeJet Pro 9015e and download the HP Smart app along with the full driver package rather than trying to add the printer through Windows’ basic Add Printer wizard alone.
- Install HP Smart first and sign in with, or create, an HP account, since HP+ models require this step before printing is unlocked.
- Follow the in-app setup to connect the printer to your Wi-Fi network and complete the HP+ activation.
- Let HP Smart install the full print and scan driver automatically once setup finishes.
Fixing Wireless Connection Problems
The 9015e supports both 2.4GHz and 5GHz bands, but setup sometimes fails if your router broadcasts both bands under the same network name and the printer’s radio locks onto the wrong one during initial pairing.
- If setup repeatedly fails, temporarily rename your 5GHz network so the printer is forced to see only the 2.4GHz option during pairing.
- Once paired, you can rename the networks back if your router keeps devices on their originally chosen band.
- Restart both the router and the printer if the connection still will not complete after two attempts.
I helped a small business set up one of these for their front desk, and the wireless pairing kept timing out during the HP Smart setup wizard. Their router had both bands under one network name, and temporarily splitting them just for the pairing step let the printer lock onto 2.4GHz cleanly — after that it worked fine even with the bands merged back.
Per Denise F., who is an Administrative Assistant at a small marketing agency, “the 9015e print quality has been great for our proposals, the only real hiccup was the initial Wi-Fi pairing until we split our router’s bands temporarily.”
Frequently Asked Questions
Do I have to sign up for HP+ to use this printer?
Yes, the 9015e is an HP+ enabled model and requires HP account activation through HP Smart during initial setup before printing works.
Why does Wi-Fi setup keep failing on this printer?
If your router combines 2.4GHz and 5GHz under one network name, temporarily separate them during pairing so the printer connects to the correct band.
Can I install just the driver without HP Smart?
HP+ models are designed to be set up through HP Smart; a manual driver-only install is possible afterward but the app is required for initial activation.
Is the 9015e compatible with Windows 11?
Yes, HP maintains updated HP Smart and driver support for Windows 11 on its official site.
Conclusion
Most 9015e setup issues trace back to skipping the HP Smart activation step or a router band conflict during Wi-Fi pairing. Install HP Smart first, complete HP+ activation, and split your router’s bands temporarily if pairing fails.
Ryan
Self-taught driver/hardware specialist · 15 years experience