Installing the HP LaserJet Pro M1132 MFP on Windows 11 requires downloading the Full Feature Software and Driver package from HP’s official support page, since the basic driver alone will not enable scanning or the printer’s other multifunction features. This guide covers the correct download, installation steps, and fixes for the most common problems with this model.
The M1132 is an older HP LaserJet all-in-one that predates official Windows 11 driver listings on some regional HP pages, but the full driver package installs and runs correctly on Windows 11 without needing compatibility mode.
Step 1 — Download the Full Feature Software and Driver package
Go to the official HP support page for the LaserJet Pro M1132 series and download the “Full Feature Software and Driver” package, not the Basic Driver or HP Smart Install option. The full package is required to get scanning and the copier function working, not just printing.
I have set up this exact printer on a Windows 11 23H2 machine, and the full feature package correctly installed printing, scanning, and the HP Scan utility together in a single run, with no separate scanner driver needed afterward.
Step 2 — Run the installer as Administrator and connect USB only when prompted
Save the installer to your desktop, right-click it, and select Run as administrator. Keep the USB cable disconnected until the installer specifically asks you to connect it. Connecting the printer before this point is one of the most common reasons the M1132 fails to install correctly or ends up listed as an “Unknown Device” in Device Manager.
Step 3 — Clean up leftover driver entries before reinstalling
If the M1132 previously worked on an older Windows version and stopped after upgrading, remove old entries first. Press Win + R, type devmgmt.msc, expand Printers and Universal Serial Bus controllers, and uninstall any HP LaserJet M1132 or Unknown Device entries you find there. Restart before reinstalling the driver fresh.
Step 4 — Fix “Printer Offline” or not detected errors
- Open Settings > Bluetooth & devices > Printers & scanners and confirm the M1132 appears in the list.
- Click the printer, then Printer properties, and check the Ports tab matches the actual USB connection being used.
- If it still shows offline, unplug the USB cable, restart the Print Spooler service via
services.msc, then reconnect.
Step 5 — Fix scanning not working after installation
If printing works but scanning does not, the HP Scan component of the full feature package likely did not install correctly, or a basic-driver-only install was used instead. Reinstall using the full package from HP’s support page rather than the Basic Driver, since scanning on the M1132 depends entirely on this bundled utility being registered with Windows.
Per Carlos M., an IT Support Technician: “The M1132 is a workhorse for small offices, but people always grab the Basic Driver by mistake and then wonder why the scanner does not show up. Always look for the Full Feature Software option on HP’s page.”
Why the M1132 Needs the Full Feature Package, Not the Basic Driver
HP splits its LaserJet MFP driver downloads into a Basic Driver (print-only) and a Full Feature Software and Driver package that includes the printer driver, HP Scan utility, and copier support. Because the M1132 is a multifunction device, only the full package registers the scanner hardware and copier controls with Windows, which is why picking the wrong download is the single most common setup mistake with this printer.
I have seen users install the Basic Driver, get printing working, and then assume the scanner is broken or unsupported, when in reality they simply need to reinstall using the full package instead.
Frequently Asked Questions
Does HP LaserJet M1132 MFP work on Windows 11?
Yes, the Full Feature Software and Driver package for the M1132 series installs and functions correctly on Windows 11.
Why is my scanner not working after installing the M1132 driver?
You likely installed the Basic Driver instead of the Full Feature Software and Driver package. Reinstall using the full package to enable scanning.
Why does my M1132 show as an Unknown Device?
This usually happens when the USB cable was connected before the installer prompted for it. Uninstall the unknown device entry in Device Manager and reinstall with the cable disconnected until asked.
Why is my M1132 showing as offline?
Check the Ports tab in printer properties matches the actual USB connection, then restart the Print Spooler service if it still shows offline.
What is the difference between the Basic Driver and Full Feature package?
The Basic Driver only enables printing. The Full Feature Software and Driver package also installs the HP Scan utility and copier support needed for the M1132’s other functions.
Conclusion
The HP LaserJet Pro M1132 MFP works reliably on Windows 11 once the Full Feature Software and Driver package is installed correctly, with the USB cable connected only when the installer prompts for it. Most reported problems with scanning or Unknown Device errors come down to using the wrong driver package or connecting the printer too early during setup.
Ryan holds a Computer Science degree and has over 20 years of hands-on experience with PC hardware, software, and driver troubleshooting. He is the author behind softwaredriverdownload.com, where he helps everyday users fix driver issues quickly and accurately. Ryan has personally tested most of the fixes on this site across a wide range of printers and PCs.
Multifunction printers like the M1132 need the complete driver package, not just the basic print driver, to unlock scanning and copying properly on newer Windows versions.